Frequently Asked Questions
Everything you need to know about your Firstday experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live support.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.
How can I track the status of my shipment?
Once your order is shipped, you will receive an email with a direct link to the tracking page. You can also log in to your Firstday account to view real-time updates on your delivery.