Returns & Exchanges
At firstday, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all items in their original condition.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.
Package Your Items
Securely place the items in their original packaging, ensuring all tags and labels remain intact to qualify for a full refund.
Ship It Back
Print your prepaid shipping label from our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing